Refunds & Cancellation Policy

Refunds & Cancellation Policy

Learn how cancellations, changes, and refund requests are handled to make your travel experience with BudgetFly transparent and stress-free.

 

General Refund & Cancellation Guidelines

  • Cancellations and refund requests are processed according to the rules of the respective airline, hotel, or travel provider.
  • BudgetFly acts as an intermediary and facilitates refunds once approved by the travel provider.
  • Refund eligibility depends on the fare type, provider terms, and timing of the cancellation.
  • Non-refundable bookings or special promotional fares may not qualify for a refund.

 

Cancellation by Traveler

    1. Standard Cancellation
      • If you wish to cancel your booking, you must notify BudgetFly promptly.
      • Fees may apply depending on the supplier’s policies.
    2. Partial Refunds
      • If your booking is partially refundable, only eligible segments will be refunded after the supplier deducts applicable fees.
    3. Traveler Responsibility
      • It is the traveler’s responsibility to review fare rules and restrictions before booking.

    Changes requested after ticket issuance are subject to supplier penalties and fees.

 

Cancellation by Provider

  • In cases where a flight, hotel, or service is canceled by the provider, travelers may be entitled to a refund or rebooking, subject to provider policies.
  • Force Majeure Events (weather, strikes, government actions) may affect eligibility and timing of refunds.

 

 

Refund Processing

  • Refunds are processed only after confirmation from the airline, hotel, or service provider.
  • Standard processing times can range from 7 to 21 business days, depending on the provider and payment method.
  • Refunds will be issued using the original payment method, unless otherwise agreed.

 

 

Non-Refundable & Special Fare Bookings

  • Certain promotional fares, low-cost airline tickets, and last-minute deals may be strictly non-refundable.
  • Ancillary services (extra baggage, seat selection, meals) are non-refundable once booked, unless canceled by the provider.

 

 

Changes & Rebooking

  • Date or itinerary changes are considered a cancellation of the original booking and are subject to provider rules and any fare differences.
  • Additional service fees may apply for rebooking assistance.

 

Contact for Refunds & Cancellations

For refund or cancellation requests:

  • Email: [email protected]
  • Phone: +357 24 841011
  • Address: 44 United Nations Street, Larnaca, Cyprus, 6042